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Return & Exchange Policy

If you have any questions or concerns, please feel free to contact us (Monday-Friday 9:00am-5:00pm est) at 1-561-451-5188 or email us at: southernbridalhouse@gmail.com

Shipping 

  • For all orders a shipping charge is assessed based on the weight of your selections at the time of your purchase.
  • Orders are processed and shipped out within 24-48 hours from the time of purchase (excluding weekends and holidays).
  • Orders that contain personalization will be shipped in 1-2 weeks
  • All shipping is sent UPS or USPS whichever is more cost effective from Florida.

 

Returns

We want you to be happy with your purchase. Upon receipt of your items, please inspect your order IMMEDIATELY! If you believe you have received the wrong item or a damaged item, you must contact us within three days at southernbridalhouse@gmail.com. Exceptions can NOT be made if you've had the item(s) in your possession for a longer period or if the items have been used.

If you need to return an item for any other reason, simply enclose the pack slip along with the item(s) you are returning.  Returns are processed within 3-4 business days after received.

All items sold at trade shows and sample items are final sale.

Any special order/custom Rustic & Rusty design is a final sale.

Here is a simple rundown of the guidelines for returns:

  • All returns must be received within 21 days of the date your order shipped from us.
  • Returned items must remain unused and the tags must still be attached.
  • Include your original packing slip and circle the names of the items you wish to return.
  • ALL SALE CODES/ "CLEARANCE" ITEMS ARE FINAL SALE.  These items are NOT eligible for return.
  • Shipping cost are non-refundable, unless of course there was an error on our part.

**PLEASE NOTE:  YOU DON'T HAVE TO WAIT TO HEAR BACK FROM US IN ORDER TO RETURN YOUR ITEM(s). SIMPLY FOLLOW THE ABOVE INSTRUCTIONS, AND AS SOON AS WE RECEIVE THE ITEM(s) BACK, WE WILL PROCESS THE REQUEST ACCORDINGLY. **

DISCLAIMER: We photograph each item and do our very best to capture accurate colors and patterns. However, items that appear to have a slight variance will not be considered defective because some merchandise may be slightly different due to pattern placement and/or color tones especially as it applies to burlap, metals and aged woods.

Please address returns to:

Southern Bridal House

2741 SW Palace Ave

Port St Lucie, FL 34987